Last Updated: 10/17/2025

VIP Furbabies (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, address, and emergency contacts.

• Pet Information: Pet’s name, breed, age, medical history, vaccination status, temperament, and behavior notes.

• Payment Information: Billing details provided at checkout (processed securely through third-party payment providers).

• Technical Information: IP address, browser type, device details, and usage data (via cookies or analytics tools).

How We Use Your Information

We use the information we collect to:

• Provide daycare, boarding, grooming, and related services for your pets.

• Verify eligibility for discounts, offers, or memberships.

• Process payments and manage bookings.

• Communicate with you about services, promotions, and updates.

• Maintain records for safety, compliance, and customer service.

• Improve our website, services, and customer experience.

Sharing of Information

We do not sell your personal information. We may share information only when:

• Required by law or legal process.

• Necessary for payment processing with trusted third-party providers.

• Needed to protect the safety of your pet, our staff, or other pets.

Cookies and Tracking Technologies

We may use cookies or analytics tools to enhance website functionality, understand visitor behavior, and improve user experience. You may disable cookies in your browser settings, but some features may not function properly.

Data Security

We take reasonable precautions to protect your personal and pet-related information from unauthorized access, misuse, or disclosure.

Retention of Information

We retain your information only as long as necessary to fulfill services, comply with legal obligations, and maintain accurate business records.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us at info@vipfurbabies.com.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from minors without parental consent.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: info@vipfurbabies.com
📍 Address: 400 W Whitestone Blvd. – Unit C, Cedar Park, TX 78613
📞 Phone: +1-800-356-8933

Scope & sources (incl. automated + third parties)

This Policy covers information we collect on VIPFurbabies.com, in forms/booking, by phone/email/SMS, and at our facility. We collect information (i) directly from you, (ii) automatically via cookies, logs, and pixels, and (iii) from service providers and partners (e.g., booking, payment, analytics, marketing, veterinarians and emergency clinics you authorize).

Payment processing disclosure

Online payments are processed by our payment processor; we do not store full card numbers. Their use of your data is governed by their privacy policy.

Photos/video & on-premise cameras (if used)

We may photograph or video pets for safety documentation and for marketing. Our facility may use security cameras in public areas for safety and loss prevention.

SMS/email marketing consent + opt-out

You can unsubscribe from marketing emails via the link in the message. For texts, reply STOP to cancel or HELP for help. Consent to marketing is not required to purchase services. Msg & data rates may apply.

Cookies/analytics/ads + Do Not Track/GPC

We use cookies and similar technologies for site functionality, analytics, and—if enabled—advertising. You can control cookies in your browser and through our Cookie Preferences tool (if available). We currently do not respond to Do Not Track signals; where supported, we honor Global Privacy Control (GPC) as an opt-out of targeted advertising.

Who we share with (name the categories)

We share with service providers for hosting, booking/CRM, payments, email/SMS, analytics/advertising, and IT/security; veterinary providers and emergency clinics for pet care; professional advisors (legal/accounting); and as required by law or to protect rights and safety. We do not sell personal information for money.

State privacy rights (simple CPRA-style section)

Residents of states with privacy laws (e.g., CA, CO, CT, UT, VA) may request to access, delete, or correct personal information and to opt out of targeted advertising or certain sharing. Submit requests at info@vipfurbabies.com. We will verify your identity before responding. You may use an authorized agent where permitted. We will not discriminate against you for exercising your rights.

Retention criteria (you mention retention—add how you decide)

We retain information for as long as needed to provide services, meet legal/insurance obligations (e.g., vaccination/incident records), resolve disputes, and enforce agreements. Criteria include the type of data, the purpose, and legal requirements.

Security/breach language (light)

We use reasonable administrative, technical, and physical safeguards; however, no method is 100% secure. If we learn of a security incident affecting your data, we will notify you if required by law.

International visitors

Our Services are intended for U.S. users. If you access them from outside the U.S., you consent to processing in the U.S.