Credentials & Safety
Behavior Awareness
Our staff is trained to recognize body language, stress signals, emotional states, and early warning signs that may indicate fear, overstimulation, frustration, or discomfort. By understanding green, yellow, and red behavior cues, our team can respond proactively before small concerns become larger issues.
Safe Group Play Supervision
Group play is carefully monitored by trained team members who understand play styles, energy levels, and dog-to-dog dynamics. Staff are trained to recognize healthy play, identify risky interactions, safely interrupt play when needed, and support a calm, balanced environment.
Pet First Aid & Emergency Readiness
Team members receive training in dog and cat first aid fundamentals, including CPR basics, choking response, wound care awareness, shock recognition, and signs that veterinary care may be needed. This helps our staff respond quickly, calmly, and appropriately in urgent situations.
Facility Safety Procedures
Our facility follows structured procedures for check-in, check-out, playroom transitions, supervision, documentation, and daily pet handling. These protocols help create consistency, reduce risk, and support clear communication among team members.
Cleanliness & Illness Prevention
Cleanliness is part of our safety culture. Staff are trained to follow structured sanitation routines, illness prevention practices, isolation procedures, reporting protocols, and client communication standards to help protect the health of every pet in our care.
Training Documentation & Accountability
Staff training is documented and reinforced through competency expectations, ongoing coaching, and clear operating procedures. This commitment supports professional care standards, team accountability, and a safer environment for pets, clients, and staff.
Safety Standards We Live By
- Vaccination & Health Screen – Up‑to‑date vaccines per policy; daily wellness checks at check‑in.
- Small, Matched Playgroups – Size, age, and temperament balanced with frequent rest breaks.
- Cleaning That Works – EPA‑listed disinfectants, correct dilutions, labeled bottles, contact times met.
- Air & Flow – Ventilation and zoned spaces designed to reduce stress and germ spread.
